Dr Matt Barber loves his work as a orthopedic surgeon. It’s a combination of of skills that hits his sweet spot, including the advances in technology which peak his intersts. In the studio with me, Dr Barber has a sample of a knee made from a 3D printer of a patient’s scan including the slight imperfections caused by the patient’s age and wear and tear. Dr Barber and I discuss how technology continues to shape the profession, how people like him stay sharp and how you and I can talk to an orthopedist to determine if they’re on top of… Read More
Categories: LibsynCigar Aficionado magazine loves EP Carrillo cigars. And they should. The cigars are fantastic. The patriarch of the company is Ernesto Perez-Carrillo. He’s third generation in the business after his (thankfully) failed attempt to become a jazz drummer in New York City as a much younger man. Today he leads the company as they develop new product, supervise the growth of a variety of tobaccos in Central America, train rollers, and market across the world. His son and daughter – both brilliant – are also in the business and he’s grooming them to lead. This year they’re on track to… Read More
Categories: LibsynCustomer service still matters, though we don’t hear about it today like we used to. We know customers are increasingly disappointed in the service they receive. They have no problems blowing up social media when they get treated poorly. But customer service training and eduction is woefully lacking. And cheap, online customer service training…stinks. Pam Denham has trained customer service for years. She and I talk about what’s missing today and she offers some simple tips for taking service skills into your company. Find my book, What Works, online. Show Sponsors: Angelo DePaola – The Coastal Connection Realty E3 Termite… Read More
Categories: LibsynScot Hunsaker was on the show last year talking about how to prepare employees to take over once the CEO decided to leave. He has a recipe for the process which we discussed in a very engaging conversation. Scot and his wife then boarded his boat and began a slow ride up the east coast, around Nova Scotia, and down the St Lawrence river. His boat is now in storage near Chicago. He and his wife then flew to New Zealand and then Australia for a six week trip. From Australia, Scott called. “Cam,” he said, “there’s something I need… Read More
Categories: LibsynBonus Episode: On 3/21/23, about 8:35am, I suffered a stroke in the right side of my brain. The quick actions of those around me plus the Stroke Code team at USA Hospital in Mobile saved me. This podcast is the recording of the radio broadcast with FMTalk 106.5 Midday Mobile show host (and friend) Sean Sullivan as I recount the story. Take a listen – some things to learn here that my save you or someone else some day. Check out this episode!
Categories: LibsynAngelo DePaola keeps up with the second home market via his real estate company in Orange Beach, Alabama. Interest rates have changed but there is still a big demand. Home owners are turning over, too. The Boomers who bought vacation homes to bring the kids while they grew up are getting weary of taking care of those homes since the kids and grandkids are visiting less and less. Angelo is a savvy business man who has been very proactive in spreading his name and serving his clients. He’s not the cheapest realtor in Orange Beach but his clients seldom go… Read More
Categories: LibsynThe sophistication of check fraud is something I knew nothing about until chatting with my old friend Rusty Pickering and then, only days later, hearing from two colleagues who had it happen to them. Rusty is President and COO of payment processing company Ingo Money in Alpharetta, Georgia. He and I chat about how check fraud happens, who’s at risk, who is at fault, and how to avoid having to constantly replace your credit card or debit card. Special bonus podcast version with extra content at the end – an off-script chat with Rusty and me. Show Sponsors: E3 Termite… Read More
Categories: Financial Services, Libsyn, Podcast, What's Working with Cam MarstonRichard Jolly believes that the only true differentiator between competitive businesses in the future will be their culture. Every other competitive advantage can be copied. And what is culture? It’s the way things get done. It’s the “smell of the place.” And so much more. We talk “hurry sickness”, “reciprocity”, manager’s new roles, why culture has become so important post-pandemic, etc. This one’s jam packed with content. Show Sponsers: Persons Service Corp E3 Termite & Pest Control Roy Lewis Construction Allison Horner – State Farm Agent Trey Langus – Transworld Business Advisors Angelo DePaola – The Coastal Connection Realty Check… Read More
Categories: LibsynLive Oak Bank is a completely virtual bank. Megan Owens serves as one of the bank’s M&A experts and her expertise allows her to serve the bank anywhere in the nation where M&A expertise is needed. Need banking expertise for your veteranarian clinic, for example? Your Live Oak expert may as likely be local as from anywhere in the US but they will have deep, deep expertise in the veteranarian business. And that’s one example from the 30+ verticles where Live Oak aims to expertly serve clients. It’s a brilliant model. Show Sponsors: Roy Lewis Construction E3 Termite & Pest… Read More
Categories: LibsynBen Strout thought “there has to be a better way.” As a home remodeling contractor, the frantic rush between roof removal and building the new one often leads to hurried work and – worse – rain ruining the house interior. He’s designed a patent-pending system that allows the new roof to go up first, then frame the interior of the addition, and the final step it to remove the old roof and add stairs from underneath. It’s a game changer. (This episode is a monthly collaboration with Business Alabama Magazine.) Show Sponsors: Roy Lewis Construction Persons Services Corp E3 Termite &… Read More
Categories: Libsyn