Business owners spend a lot of money getting customers to come in the door, creating marketing campaigns and buying advertising. Why is it, then, that so many of them send those same customers right back out the door with poor customer service? “Bottom line, it’s respect,” Pam Denham, one of Alabama’s leading customer service trainers, said of its importance. “It’s really not that hard to do these things and be set apart from other businesses because so few people are aware of it.” Denham, who joined us in the latest episode of “What’s Working with Cam Marston,” has run her… Read More
Categories: Blog, Podcast, Training Industry, What's Working with Cam Marston